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I am having problems viewing the videos.

Please try the following techniques for solving
this problem before contacting us for further support:

• Video playback is choppy or stalls
  see PLAYER
  see BUFFER TIME
  see SPEED
  Stop Video and reselect the desired clip from the webpage
  Refresh web page
  

• Getting Sound but no Video
  see PLAYER
  see BUFFER TIME
  see SPEED
  Stop Video and reselect the desired clip from the webpage
  Refresh web page
  

• The player does not buffer or play the video.
  Just says “Ready” at the bottom
  see PLAYER
  see BUFFER TIME
  see SPEED
  stop Video and reselect the desired clip from the webpage
  refresh web page
  

• How do I watch the movie in full screen?
  Once video has begun to play, right-click on it and choose “Zoom-Full Screen”
  To go back to original size… click the mouse button again.

• I have a Macintosh
  If you are running OS X, Windows Media Player 10 is available for you at

  

PLAYER
All of our videos have been encoded for and tested on Windows Media Player 10. Windows Media Player 10 is available for Microsoft Windows 98 SE, Me, 2000, and XP operating systems as well as Mac OS X at

SPEED
You may be trying a video speed higher than your connection and the Internet backbone can effectively deliver. If changing the BUFFER TIME does not help, please choose a lower video speed. (350 kbps or 56 kbps)

BUFFER TIME
Internet connections and paths are subject to temporary congestion. To compensate for this, the full-length movies buffer a few seconds worth of data before playback begins. If the Internet is heavily congested, this buffer time maybe need to be increased. In Windows Media Player, go to Tools – Options – Performance. Set Network Buffering to a higher time such as 10,15, 20 seconds. You will then need to close Windows Media Player and all browser windows which have a Windows Media Player in them.

I am having problems downloading videos

Please observe the following information about this problem before contacting us for further support:

• When downloading videos you should left click where it says "download movie" and wait for the download popup window to appear, once you get that box you will be given two options to download the video, "open/save"
  
  
• Make sure you click on save, and download the video to your computer to a spot you will be able to find like "desktop"
  
  
• Once the file has finished downloading you can click on the video and watch it.
  
  
• **You are allowed to download 6 videos per 24 hours, downloading resets after the 24 hours is up on the video you first downloaded and so on.
  
  
• ** Please make sure to only click "download" once and wait for the download box to appear as the system registers each click as an attempt.